Return & Refund Policy

Last Updated: 7 October 2026

At UrbanFit, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, you may request a return within 7 days of delivery, subject to the conditions mentioned below.

1. 7-Day Return Policy

UrbanFit accepts eligible return requests within 7 days from the date of delivery.

To be eligible for a return, the product must:

• Be unused and unworn

• Be in its original condition

• Have all original tags and labels attached

• Be returned with the original packaging

• Not have any stains, marks, scratches, damage, or signs of use

• Include all accessories, if provided with the product

• Be accompanied by the original order details/invoice

For shoes and slippers, the product must not have been worn outdoors. Please try footwear indoors on a clean surface to check the size and fit.

2. Products Eligible for Return

Returns may be accepted for:

• Clothing

• Shoes

• Slippers

• Other eligible fashion products sold by UrbanFit

Returns are subject to product condition and the applicable return conditions mentioned on this page.

3. Wrong, Damaged or Defective Product

If you receive:

• A wrong product

• A different size or color than ordered

• A damaged product

• A defective product

• A product with a manufacturing issue

please contact us within 48 hours of delivery.

Please provide clear photographs or a video of the product, packaging, shipping label, and the issue so that our team can verify the claim.

4. Size Exchange

If you have received the correct product but require a different size, you may contact us within 7 days of delivery.

Size exchange will be subject to:

• Product availability

• Product being unused and in original condition

• Original tags and packaging being intact

If the requested size is unavailable, we may offer an alternative solution, subject to our policy.

5. Non-Returnable Products

A return may not be accepted if the product:

• Has been worn or used

• Has been washed

• Has stains, makeup marks, perfume smell, or other signs of use

• Has been damaged after delivery

• Is missing original tags or packaging

• Is returned after the 7-day return period

• Has been altered or modified by the customer

• Is returned without the required order details

6. Return Request Process

To request a return, please contact UrbanFit customer support with:

• Order number

• Customer name

• Registered mobile number/email

• Reason for return

• Clear photographs/videos of the product, where applicable

Our team will review your request and provide further instructions if the return is approved.

Please do not send the product back before receiving return instructions from UrbanFit.

7. Return Shipping

For eligible returns due to a wrong, damaged, or defective product, UrbanFit may arrange or provide instructions for the return shipment.

For other return requests, return shipping charges may apply depending on the reason for return and the applicable return conditions.

8. Refund Policy

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If the refund is approved, the applicable refund amount will be processed through the original payment method or another suitable method, as applicable.

Refund processing time may vary depending on the payment method and banking/payment service provider.

9. Refund for Cash on Delivery Orders

For eligible refunds on Cash on Delivery orders, UrbanFit may request valid bank account or other payment details required to process the refund.

Customers should provide accurate payment details to avoid delays.

10. Cancellation

Order cancellation may be requested before the order has been shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may use the applicable return process after delivery.

11. Return Inspection

All returned products are subject to inspection.

UrbanFit reserves the right to reject a return or refund request if the product does not meet the return conditions mentioned in this policy.

12. Contact Us

For return, exchange, or refund-related queries, please contact UrbanFit through the contact details provided on our website.

UrbanFit
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Website: [Your Website URL]
Address: [Your Business Address]

We recommend keeping your order number and delivery details available when contacting our support team.