Privacy Policy

Welcome to UrbanFit. Your privacy is important to us. This Privacy Policy explains how UrbanFit collects, uses, stores, and protects your personal information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Full Name

• Mobile Number

• Email Address

• Billing and Shipping Address

• City, State and PIN Code

• Order and purchase details

• Payment-related information

• Information provided while contacting our customer support

• Device, browser and website usage information

We collect this information only as reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm your orders and payments

• Provide customer support

• Send order and delivery updates

• Process returns, exchanges and refunds

• Improve our products and website

• Prevent fraud and unauthorized transactions

• Provide offers and promotional communications

• Comply with applicable laws and legal requirements

3. Payment Information

Payments on our website may be processed through third-party payment gateways.

UrbanFit does not intentionally store your complete debit card, credit card, UPI or banking credentials on its own servers. Payment information may be securely processed by the respective payment service provider according to its policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your preferences

• Keep products in your shopping cart

• Understand website usage

• Improve website performance

• Provide relevant advertising and marketing

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

5. Sharing of Information

UrbanFit does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, including:

• Payment gateway providers

• Courier and delivery partners

• Website and hosting providers

• Technology and analytics providers

• Customer support providers

• Advertising and marketing service providers

Information is shared only when reasonably necessary to provide our services, process orders, improve our website, or comply with legal requirements.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Marketing Communications

With your consent or where permitted by applicable law, UrbanFit may send you information regarding:

• New products

• Special offers

• Discounts

• Sales

• New arrivals

• Other UrbanFit updates

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

8. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

UrbanFit is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and transactions

• Provide customer support

• Maintain business records

• Process returns and refunds

• Resolve disputes

• Prevent fraud

• Comply with applicable laws

When information is no longer required, it may be securely deleted or anonymized, subject to legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where applicable

• Opt out of promotional communications

To make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

UrbanFit may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

UrbanFit

WhatsApp: 9548253397
Contact: 8445179591
Email: urbanfits@gmail.com

We will make reasonable efforts to respond to your privacy-related requests within an appropriate timeframe.